1/11/95
High Sierra Customer Service
Vernon Hills, IL 60061-3164
Dear High Sierrans,
How’s the weather up there? It’s cold here in Manhattan right now, and that’s the way I like it. I spent the first seventeen years of my life in Fort Lauderdale, Florida where it is hot and humid. Currently, I bear much of life’s burden comfortably on my back, thanks to your stylish 323 Explorer Backpack that I purchased some months ago. I cannot, however, utilize the handy waist strap for that extra measure of safety and security (not available to owners of your competition's less well-designed brands). Why am I unable to make use of your thoughtfully efficient innovation you ask? Because my wife put the pack on the floor where the larger and more destructive of my two dogs -- Wagner -- chewed the clasp enough to render it useless. If our troubled, but effective, postal service has done its job, you now possess -- presumably in front of you -- what remains of the aforementioned and now worthless clasp.
Let’s get to the point. This is not a warranty request. There is no defect in workmanship or materials. You owe me nothing. If you could throw a new clasp in the mail, though, I would be happy to pay for your trouble even before I sew plastic to strap for a resumption of proper toting capability. Thank you in advance.
Sincerely,
Jake Daehler
P.S. Sorry about the smudges. My printer needs either an overhaul or a decent burial.
WGA registered 2010
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