8/13/89
Penn - Plax Plastics, Inc.
Garden City, NY 11530
Gentlemen:
I am sending you the replacement air pump you sent me in September of 1988, which replaced the defective one I bought in April of that year. This newer one stopped working a couple of weeks ago and since that's less than one year from the date you sent me the last pump -- according to your guarantee -- you owe me another one. I'd prefer a refund, of course, rather than another of your famous defective pumps, but you ignored my request last go-round so I don't really expect you've grown a conscience in such a short time. I don't know what I'll do with a bad air pump though, as I've already switched to a more reliable brand. Perhaps I could wrap it up and give it as an obligatory holiday gift to a relative I don't like who shows up uninvited with some horrible present for me. At any rate, here's the pump and a copy of last year's letter for you and your staff to enjoy while you sit and ignore reports of other product design flaws. Thank you for your prompt attention.
Sincerely,
J.K. Daehler
enc.
WGA registered 2010
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